Packaging and Deliveries

I only deliver to the UK at this present time.

Please note during the Covid pandemic, delivery times may be longer than usual.

Original Artwork

Standard Delivery is free. 

Your order will be sent out via Hermes tracked and signed for courier service.

All orders should arrive between 7-10 days, although this is not a guaranteed service. Your order will be carefully wrapped in protective packaging before it leaves the studio. If your order is a gift and you require it sooner, please email and I will do my best to prioritise the order. 

Greetings Cards

Delivery is free by first-class post. Your order will be shipped within 2-3 business days.

The card is wrapped in a protective cellophane wrap and sent in a hardboard-backed envelope.

 

Returns

 

If your item is damaged or faulty, you can return it within 7 days of receipt. Please email hello@thethreadofeverything.co.uk prior to returning and I will help you process the return. Postage fees for justified damaged goods will be reimbursed. 

 

Once your return is received, your payment will be refunded within 48 hours to your original payment method. 

 

If you are unhappy with your purchase, please let me know within 7 days of receiving your order by emailing hello@thethreadofeverything.co.uk.

 

Only items which are in perfect, unused condition in the original packaging will be accepted, I recommend using a signed for postal service with proof of posting. I regret that postage cannot be refunded unless the item is faulty.  

 

Once the return is received, your payment will be refunded within 48 hours to your original payment method.

 

Every effort has been made to ensure description, photographs and specifications of the product are accurate. 

 

Please return your items to:

The Thread of Everything

Borrowdale House

Grange

Keswick

Cumbria

CA12 5UQ

 

Copyright

All designs and images are the copyright of Jocelyn Stephenson and The Thread of Everything.

Terms of Business

By using this website, you agree to comply with and accept the following Terms and Conditions, together with my Privacy Policy. I may update these at any time, so please check this page in order to ensure you are aware of any changes. 

The website, found under domain www.thethreadofeverything.co.uk, is operated by The Thread of Everything, which in turn is Jocelyn Stephenson. References to ‘me’, ‘my’ and ‘I’ shall be deemed to be references to The Thread of Everything. References to ‘you’ and ‘your’ shall be deemed to be references to persons placing an order via this website. The postal address is:

 

The Thread of Everything

Borrowdale House

Grange

Keswick

Cumbria

CA12 5UQ

 

Email: hello@thethreadofeverything.co.uk

 

Privacy Policy

Introduction 

 

The Thread of Everything is committed to safeguarding your privacy when using this website or its services. If you have any questions regarding this policy, please use the contact details below to get in touch.

 

Detailed below is an explanation of what information is gathered, why, and how I use that information. 

 

What information do I collect, why, and how I use it

 

In order to process your order, I only collect basic personal details. This will include your name, address and email address. This information will be treated confidentially and solely for the purposes of processing your order. 

 

I will not disclose or share any of this information with any third parties. 

 

All payments are private and secure over TLS encryption and SSL secure shopping.

 

The data you will have provided to fulfill your order is kept only for as long as it is required to process your order or comply with tax law. 

 

Google Analytics

 

I use Google Analytics to analyse the use of my website. Google Analytics gathers information about website use by means of cookies. This information purely records visitor numbers to the site. It does not identify individual users (please see Google Analytics privacy policy for more information). 

 

Contact details

 

This website is hosted by Wix and maintained by Jocelyn Stephenson (owner, designer and maker at The Thread of Everything). You can contact me at:

 

The Thread of Everything

Borrowdale House

Grange

Keswick

Cumbria

CA12 5UQ

Email: hello@thethreadofeverything.co.uk